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FAQs
What is Samsung Rewards?
Samsung Rewards is our loyalty program. Earn points whenever you make a purchase on Samsung.com (not including Samsung Business Shop, Student Shop or Employee Purchase Portals). You can then spend your accumulated points on Samsung.com. Simply sign in to your Samsung Account and register for Samsung Rewards to start earning points today. If you don't have an account, please see our Shop FAQs. Samsung Rewards is open to NZ residents aged 18 and over only.
How do I enrol in Samsung Rewards?
You simply have to create a Samsung Account and then agree to the Samsung Rewards Terms & Conditions to start earning points today.
What does Samsung Care+ cover?
Your Samsung Care+ plan includes Accidental Damage and Theft Coverage for hardware repairs, water damage, device replacement and certified care by Samsung experts.
Where can I find out more information about your finance options?
Please visit the relevant page listed below: https://www.samsung.com/nz/offer/interest-free/
- *Father's Day Sale Promotion is valid only on selected products starting from 2:00pm, 10 August – 2:00pm, 07 September 2026. Offer valid until the promotion duration or stock lasts. Not stackable with any other promotion. T&Cs apply.
eVoucher Code valid until 02:00pm, 07 September 2026 and for a minimum cart value of $500. T&Cs apply.
**Galaxy Z8 Series Launch Offer: Offer Ends 2:00pm, 07 September 2026 or until stocks last. T&Cs apply.
The Samsung Galaxy S26 | S26+ | S26 Ultra available in Pink Gold, Silver Shadow as online channel exclusive colours and Black, Sky Blue, Cobalt Violet or White Colour.
Trade-in is only available with instant payment (Credit Card). After Pay, Q Card, G Pay, Finance Now, NOW Rewards Visa etc. are not available for transactions involving Trade-in or Trade-in bonus. For more information and T&Cs, visit the website at Samsung NZ | Trade-in and save. All Trade-in transactions will be subject to the full Trade-in Terms and Conditions, and may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value Charge, as applicable and as outlined in the Trade-in Terms and Conditions.
Flexible interest-free options with simple monthly repayments.
*NOW Rewards Visa: 6 months (min spend $200), 9 months (min spend $200), 12 months (min spend $249), 24 months (min spend $449), interest free is available on NOW Rewards Visa. NOW Rewards Visa terms and conditions, credit criteria, rates and fees (including a one-off $55 establishment fee and a $34 account fee charged 6-monthly) apply. Purchase interest rate of 26.65% p.a. applies to the outstanding balance after interest free term ends. Cash advance interest rate of 29.40% p.a. applies. Rates and fees are subject to change. NOW Dollars can be redeemed at certain Participating Retailers only. NOW Dollars cannot be earned or redeemed on long-term interest free purchases. Offer only available at samsung.com/nz. Click here for more information.- 1. Benefits may vary by product.
- 2. Aforementioned rewards points percentages (%) are ONLY applicable to purchases at Samsung.com.
Rewards benefits mentioned above are ONLY applicable within Samsung.com. Customers who set up Samsung Account after July 5th, 2023, would have been automatically enrolled onto Samsung Rewards. - 3. Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant.
An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. All coverage features above are subject to 2 claims per year over 2 years and each claim is subject to an excess. Please see your terms and conditions to learn more.
Samsung Care+ coverage purchase prices are subject to change without notice. All prices are inclusive of GST. Samsung Care+ coverage may vary by country, model and claim excesses may apply.
Please see your terms and conditions to learn more. https://images.samsung.com/is/content/samsung/assets/nz/offer/tnc/Samsung_Care_TC_ADT_New_Zealand_20251.pdf
Samsung Care+ coverage may vary by country, model and deductibles may apply. - 4. All Trade-In transactions will be subject to the full Trade-In Terms and Conditions, and may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value Charge, as applicable and as outlined in the Trade-In Terms and Conditions.
- 5. The Trade-up offer is available for purchases of the eligible products while stocks last. We reserve the right to withdraw models from this offer without notice. Full terms and conditions.
- 6. Premium Care Service is available for select Samsung Refrigerators, Washing Machines, Dryers and Dishwashers. T&Cs apply.
- 7. Free delivery is available across Auckland, North Island, and South Island (excludes Great Barrier Island, Chatham Islands, and Stewart Island) for Mobiles, Monitors, Ovens, Microwaves, Dish Washers, and TV sizes 43" and below. Delivery charges for other categories are as follows:
•Auckland: Refrigerators ($79), Washing Machines ($49), Air Conditioners/Heat Pumps ($29), TV sizes above 43” ($29).
•North Island: Refrigerators ($99), Washing Machines ($69), Air Conditioners/Heat Pumps ($29), TV sizes above 43” ($29).
•South Island: Refrigerators ($119), Washing Machines ($89), Air Conditioners/Heat Pumps – ($49), TV sizes above 43” ($49). - *Q Card: 12/24/36/48/60 Months Interest Free - Available on Long Term Finance (LTF) for online only. Min Spend $200/$600/$800/1000/1200 respectively. 48 and 60 months terms only valid until 30th Sep, 2026. Lending criteria, $50 annual Account Fee, fees, T&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3 % of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95 % p.a. applies to outstanding balance at the end of LTF Interest Free Period. Other interest rates and fees may apply, please visit www.qcard.co.nz for further details. Rates and fees subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these T&Cs at any time without notice.