Peace of mind today lasting value tomorrow
Always with you throughout your mobile device journey, through every unexpected moment and new beginnings.
Rest easy with Samsung Care+1
Accidental Drops
Dropped your device? You can let it slide.
Unexpected Slip
Dropped it from your hands? No need to worry.
Shattered Screen
Crashed and smashed? We'll fix it.
Here's what's covered
Accidental damage
Get the unlimited cover for cracks, drops or spills.2
Software issues
We’ll check and fix any issues if your device isn't running smoothly.
Certified care
Samsung certified technicians will fix your device using genuine parts.
At home or abroad
Enjoy the benefits of Samsung Care+ at home or abroad.3,4
1 Claim per year
Make 1 claim for a screen repair within 1 year of cover
Select your device to find out your coverage details5,6,7
|
Models |
Z Series |
S Series |
A Series |
|
|---|---|---|---|---|
|
Galaxy Z Fold8 Ultra, ZFold8, Z Flip8, Z Fold 7, Z Flip7, Z Flip7 FE, Z Fold6, Z Flip6, Fold 5, Z Flip 5 |
Galaxy S26 Ultra, S26+, S26, S25 Ultra, S25+, S25, S25FE S24 Ultra, S24+, S24, S24FE, S23 Ultra, S23+, S23, S23 FE |
Galaxy A73, A72,A57 A56, A55, A54, A53, A52, A37, A36, A35,A34, A33, A32 |
Galaxy A27, A26, A25, A24, A23, A22, A17, A16, A15, A14 |
|
|
Coverage |
Coverage |
Coverage |
||
|
12 Months |
12 Months |
12 Months |
||
|
Repair fee |
Repair fee |
Repair fee |
||
|
Nigeria |
NGN 167 927 |
NGN 83 964 |
NGN 41 981 |
NGN 33 585 |
|
Kenya |
KES 15 693 |
KES 7 847 |
KES 3 923 |
KES 3 139 |
|
Ghana |
GHS 1 394 |
GHS 697 |
GHS 348 |
GHS 279 |
|
Mauritius |
MUR 5 636 |
MUR 2 818 |
MUR 1 409 |
MUR 1 127 |
|
Zambia |
ZMW 2 236 |
ZMW 1 118 |
ZMW 559 |
ZMW 447 |
|
Tanzania |
TZS 320 689 |
TZS 160 344 |
TZS 80 172 |
TZS 64 138 |
|
Ethiopia |
ETB 19 563 |
ETB 9 782 |
ETB 4 891 |
ETB 3 913 |
|
Uganda |
UGX 447 262 |
UGX 223 631 |
UGX 111 815 |
UGX 89 452 |
|
Côte d'Ivoire |
XOF 70 213 |
XOF 35 107 |
XOF 17 553 |
XOF 14 043 |
|
Senegal |
XOF 70 213 |
XOF 35 107 |
XOF 17 553 |
XOF 14 043 |
|
Mali |
XOF 70 213 |
XOF 35 107 |
XOF 17 553 |
XOF 14 043 |
|
Cameroun |
XOF 70 213 |
XOF 35 107 |
XOF 17 553 |
XOF 14 043 |
|
Guinea |
1 065 281 GNF |
532 641 GNF |
266 320 GNF |
213 056 GNF |
|
Mozambique |
MZN 7 721 |
MZN 3 861 |
MZN 1 930 |
MZN 1 544 |
|
Reunion |
107 EURO |
54 EURO |
27 EURO |
21 EURO |
The Repair Fees are subject to change without notice.
- *** Galaxy Tab Series is not eligible for Samsung Care Plus Programme.
- **** A15 5G not eligible for Samsung Care+ in the following countries: Cameroon, Mali, Guinea.
- ***** Battery replacement only available when deemed necessary by the authorized repair partner.
Reunion Eligible Devices: Galaxy A15, A16, A25, A35, A55,S24, S24+, S24 Ultra, S24FE, Fold6, Flip6, S25, S25+, S25 Ultra - ***** Fold7, Flip7 and Flip7 FE not eligible for Samsung Care+ in the following countries: Kenya, Tanzania, Uganda, Ethiopia
Terms and Conditions
How to buy Samsung Care+
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.
1. Buy with your new purchase
You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.
2. Buy within 30 days of your purchase
You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.
Instant access from your device
Samsung Care+ is now directly integrated into Settings.
Simply log in with your Samsung Account to view coverage plans or an IMEI entry.
Sign up in just one touch to keep your Galaxy protected.
Step 1
Go to ‘Warranty and care’ in Settings
Tap the option for 'Warranty and care' to check your Samsung Care+ eligibility.
Step 2
Tap ‘Get Protection’ to enroll11
View Samsung Care+ coverage for your current device and see how long you have left to enroll a new one.
Step 3
Review terms and choose your plan 12
Review and compare your options to select a coverage plan that best fits your needs.
Already a Samsung Care+ member? Sign in to view your plan.
How to claim your benefits
Simply follow the steps below.
Step 1
Accidental damage happens
Dropped your device and the screen is shattered? No worries.
Step 2
Submit a claim
If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.
Step 3
Get quick repairs
Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.
Contact us
If you have an existing Samsung Care+ service plan, please contact IUA on admin@iua.co.za
Customers can also use livechat
|
Country |
Contact Number |
Email Address |
|---|---|---|
|
Kenya |
0800 545 545 |
service.seea@samsung.com |
|
Tanzania |
0800 780 089 |
|
|
Nigeria |
0800 726 7864 |
dealercareng@samsung.com |
|
Ghana |
0800 100077 |
|
|
Mauritius |
+230 460 3830 |
ZAService@samsung.com |
|
Zambia |
0211 350 370/3434 |
|
|
Cote d'Iviore |
8000 0077 |
|
|
Cameroon |
67095 0077 |
|
|
Senegal |
800 00 0077 |
|
|
Uganda |
0800 300 300 |
|
|
Reunion |
(+262) 0262 50 88 80 |
Frequently Asked Questions
- Device and screen images simulated for illustrative purposes.
- A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
- Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
- Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
- Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
- Please refer to approximate service fees at https://www.samsung.com/africa_en/support/warranty/
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
- Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
