Why the noise canceling level changes on your Samsung Galaxy Buds
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If the Active noise cancelling level on your Galaxy Buds feels inconsistent or weak, this may be due to Adaptive Active noise cancelling. This feature automatically adjusts noise cancelling based on how you wear the earbuds and your surroundings. Changes in Active noise cancelling performance are normal. If needed, try changing the ear tip size for a better fit or adjust the settings below.
Note: Active noise cancelling is supported only on the Galaxy Buds4 and Buds3 series.
How to adjust sound based on how your Galaxy Buds fit
If the Active noise cancelling level feels uncomfortable or weak on your Galaxy Buds, you can adjust the sound based on how they fit. Try turning this setting on or off using the steps below.
When Active noise cancelling level feels uncomfortable
Step 1. Open Settings > Tap your Galaxy Buds.
Step 2. Tap Sound quality and effects.
Step 3. Turn off Adjust sound to fit.
When Active noise cancelling level feels weak
Step 1. Open Settings > Tap your Galaxy Buds.
Step 2. Tap Sound quality and effects.
Step 3. Turn on Adjust sound to fit.
Note: For more information on how to wear and use your Galaxy Buds, refer to this guide.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
Thank you for your feedback!
Please answer all questions.
RC01_Static Content : This text is only displayed on the editor page